Rootstock Software®'s world-class, dedicated support team is famous for proactively working with customers to optimize the use of Rootstock Apps. There are three customer success plans that are available: Standard, Premier, and Premier Plus. These plans describe the case submission criteria, expected response time, designated contacts, customer’s obligations, support hours, severity levels, support’s obligations, escalation matrix and other pertinent information.
Rootstock works with you as a dedicated partner to elevate the performance of your supply chain.
"Our [Rootstock] Implementation team has far exceeded my expectations...They are extremely knowledgable of all things related to Manufacturing as well as SalesForce."
"Rootstock ensured an effective implementation from the start, taking the time to learn and understand our business from pilot through full deployment."
"Rootstock's support has been excellent and they have an extremely knowledgeable staff with many, many years of manufacturing experience."
Rootstock Software® has the experts, supply chain knowledge, and passion to ensure your success. Rootstock uses proven implementation methodology to bring your company on board with our robust Cloud ERP system. There are four critical elements that ensure a successful implementation, these include:
Rootstock Software® provides industry leading implementation and support services to ensure out clients success today and tomorrow. To learn more about Rootstock support and professional services, please contact us.