Share on Pinterest
There are no images.
Share with your friends










Submit

Support & Professional Services

Rootstock Software® is committed to offering high quality, high touch professional services and support to ensure our success together as true business partners.
 

Support Services

Rootstock Software®'s world-class, dedicated support team is famous for proactively working with customers to optimize the use of Rootstock Apps. There are three customer success plans that are available: Standard, Premier, and Premier Plus. These plans describe the case submission criteria, expected response time, designated contacts, customer’s obligations, support hours, severity levels, support’s obligations, escalation matrix and other pertinent information.

Rootstock works with you as a dedicated partner to elevate the performance of your supply chain.

 

"Our [Rootstock] Implementation team has far exceeded my expectations...They are extremely knowledgable of all things related to Manufacturing as well as SalesForce."

Melinda Treu

"Rootstock ensured an effective implementation from the start, taking the time to learn and understand our business from pilot through full deployment."

Anthony Bramante

"Rootstock's support has been excellent and they have an extremely knowledgeable staff with many, many years of manufacturing experience."

Mitch Cahn

 

Professional Services

Rootstock Software® has the experts, supply chain knowledge, and passion to ensure your success. Rootstock uses proven implementation methodology to bring your company on board with our robust Cloud ERP system. There are four critical elements that ensure a successful implementation, these include:

Implementation Methodology

  • The People
    Successful team building hinges on experienced leadership to evaluate and assemble the resources required - both internally and externally - to plan, launch and manage a successful implementation. The best implementation teams represent a combination of business, process, and product knowledge; skill sets; and communication efforts that encourage people to share information and responsibility for the project's success.
  • The Process
    To secure management commitment and ongoing support, it's necessary to define a business case for the software tool, focusing first on the core functionality that provides the best and fastest payback. To achieve rapid implementation and return-on-investment, the successful implementation strategy should leverage the best practices built into the software, and processes should be realigned accordingly.
  • The Implementation Partner
    The implementation partner must possess a thorough understanding of the software’s features and function and the technical skills to provide interfaces and integration with other systems within the company. They must have the business foresight to determine how the software can best be applied to further the organization's goals.
  • The Software
    The right ERP software will meet the company’s requirements, support requirement of the company to function with industry conventions, be user friendly and user configurable. It also must supply, enable or interface IT tools to enable the concepts of supply chain.

Rootstock Software® provides industry leading implementation and support services to ensure out clients success today and tomorrow. To learn more about Rootstock support and professional services, please contact us.