Independent Software Vendors (ISV)
Bolt Data Connect
Description
With Bolt Data Connect, companies improve and automate service delivery using IoT-powered asset data.
Built natively on Salesforce, Bolt Data Connect helps asset-centric companies manage, optimize and operationalize all of their connected assets to enable automation. Quickly deployed with no code required.
Website:
https://www.boltdataconnect.com/
Benefits:
Improve Asset Reliability
Resolve asset issues before they fail with maintenance schedules and preventative maintenance. And if an asset does fail, service teams get notified in real-time to get the asset back up and running and keep customers happy.
Automate Part Ordering
With remote asset control and diagnostics, you can automate the creation of sales orders for parts and consumables based on custom thresholds. Using real-time asset data and event orchestration, streamline parts replenishment for a no-touch process, reducing manual effort.
Unlock Revenue Streams
Generate new revenue by charging your customers for asset usage with Asset-as-a-Service models. Plus, use asset data to personalize service plans, gain insight into key accounts and make data-driven decisions.
Features:
Asset Monitoring
Summary views and actionable insights into asset health and performance
Visualize and analyze asset performance data so that users know what’s going on out in the field. The IoT Dashboard, Map, and Data Tables provide insightful and actionable views of all your connected "Things".
Anomaly Detection & Failure Prediction
Rules and algorithms remotely monitor and analyze asset trends
Bolt Data Connect uses AI and Machine Learning to detect asset performance anomalies and predict asset failures. When issues arise, users are notified in a language that is easy to understand.
AI Service Response
Automate service responses in real-time with AI recommendations
Bolt Data Connect streamlines scheduling onsite service and maintenance for assets by generating work orders automatically to dispatch technicians when issues arise.
Remote Triage, Inspection & Reporting
Access assets to triage issues and deliver service without dispatching a service technician
Assets can be accessed remotely through Bolt Data Connect, enabling service teams to troubleshoot and diagnose issues without a truck roll. Additionally, they can remotely execute commands, such as resetting an asset.
Field Service Effectiveness
Equip technicians with real-time and historic asset data to complete service requests effectively
Bolt Data Connect reduces onsite service time and improves first time fix rates by helping field technicians quickly and accurately identify the root cause of asset performance issues. Plus, real-time and historical data is available on any mobile device.
Performance Data Snapshots
Share asset data leading up to alerts or events and quickly attach to work orders, service reports and more
Data Snapshots capture sensor data within a designated time frame. They can be manually created or automatically generated upon specified system events. Snapshots can also be added to service reports as evidence of service completion.
Usage-based Preventative Maintenance
Track asset usage and health to schedule service when it’s needed
Optimize preventative maintenance contracts by scheduling service based on asset usage or condition rather than fixed intervals, ensuring services are delivered only when necessary.
Asset-as-a-Channel
Enable self-service transactions using asset’s UI to engage customers
Bolt Data Connect turns an asset’s UI into a function-rich, digital channel capable of delivering self-guided repair instructions, hosting chat sessions with remote service professionals, or enabling a customer so schedule onsite service.
Asset Auto Registration & Tracking
Automatically create new asset records and entitlement records
When an asset comes online, it is automatically registered in Bolt Data Connect, saving administrators the manual time and effort required for registering each device.
Servitization (Asset-as-a-Service)
Selling asset uptime and usage that can be confidently delivered and accurately monetized
Optimize your revenue generation by adopting a dynamic pricing model that charges customers based on real-time asset usage instead of the traditional outright purchase. Plus, invoices are automatically generated for timely customer billing.
Usage-based Marketing
Deliver personalized sales and marketing campaigns based on asset conditions and usage
Marketing teams can leverage Bolt Data Connect's asset data to create personalized and automated marketing campaigns. For example, if a filter needs to be replaced, an automated email can be triggered, offering a discount on the filter.
Evidence-Based Selling
Auto-create sales opportunities containing empirical evidence such as asset end-of-life indicators
Bolt Data Connect helps sales teams identify new sales opportunities from their existing customer base and provides them with relevant data to support the sale. Opportunities are auto-generated with end-of-asset-life indicators like asset age and historic service costs.
