Rootstock Software’s world-class, dedicated support team is famous for proactively working with customers to optimize the use of Rootstock Apps.
There are several different plans available to meet each customer’s needs. These plans describe the case submission criteria, expected response time, designated contacts, customer’s obligations, support hours, severity levels, support’s obligations, escalation matrix and other pertinent information.
Rootstock works with you to select the appropriate support plan for your business.
Rootstock’s support has been excellent and they have an extremely knowledgeable staff with many, many years of manufacturing experience.
Mitch Cahn, President, Unionwear