Rootstock Software Reimagines User Experience to Drive Better Customer Experience

Rootstock Lightning Experience: A Low-Code Cloud ERP Solution that Helps All Customers

San Ramon, Calif. – October 12, 2021Rootstock Software, a worldwide provider of cloud ERP, reports that the pursuit of a better customer experience must start with the end-user that is serving that customer. This is particularly true for any enterprise software that is designed to become the digital background for companies to run the core business.

“A broad perspective is necessary to reimagine the user experience across many processes to drive an impact for many users, roles and stakeholders,” suggests Ramesh Sunder, Rootstock Software VP Products & Technology. “This might seem complex, expensive and time-consuming at the outset. Since Rootstock has been built on the Salesforce platform for over eight years, we worked with their Salesforce Lightning to create the Rootstock Lightning Toolkit to produce similar results with users’ ERP.”

The first task was to maximize on platform capabilities. Building a purposeful app that brought some relevant functions makes it simple for end-users to execute specific tasks. Building landing pages that provide users with actionable insights makes it easier to provide a 360 degree view of the process or job function. Lastly, a list view can be quite powerful as it provides end-users with the quick ability to search, do multi-time edits/deletes or execute a flow action by selecting multiple lines.

Once new digital experiences are reimagined, users will soon realize the need for robust API support so that transactions can be executed synchronously or asynchronously to ensure operations are within the platform governance limits. Complex transactions can be multi-threaded to provide optimal UI performance.

“Lastly,” states Sunder, “we needed to create impact at low cost with reusable components.” For instance, UL transformation can happen much faster when some design patterns that represent common scenarios throughout the application are identified. Repetition increases reuse, provides consistent user experience and lowers overall maintenance costs for the application. Most transactions require client-side capabilities that will help the user with smart defaults, smart filters in lookups, validations and many capabilities that are expected in any web-based transaction. Quick entry for transactions with header/line construction was necessary.

“With this approach, we have been able to deliver a Low-Code Cloud ERP solution that the customer can now tailor to their unique experience by taking advantage of Lightning framework in the platform and leveraging our investments in Rootstock Toolkit,” affirms Sunder.

Interested customers can learn more about the solution in its present form by going to https://rootstock.force.com/Trailblazer/s/lightning. To order, they can use https://www.rootstock.com/contact/.

About Rootstock Software

Rootstock Software is a worldwide provider of cloud ERP on the Salesforce Platform. When combined with Salesforce CRM, Rootstock Cloud ERP offers manufacturing, distribution, and supply chain organizations a single platform to grow and manage their businesses. Rootstock Cloud ERP is a flexible, modern, and digitally connected system that transforms companies to deliver a more personalized customer experience, efficiently scale operations, and out-service the competition.

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A photograph of Ramesh Sunder is available at www.brighamscully.com. Press Rootstock/ Photo Downloads/Ramesh Sunder.