Field Service ERP Software to Enhance Customer Experience
Rootstock customer ERP software integrated with Salesforce Service Cloud gives service teams 360° insights into customer interactions, sales orders, product details, and shipping information, all on one platform.
Demo: Salesforce Field Service Lightning
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“When our customer service department gets a request, we are able to respond quickly. Our sales and customer service department can now forward an invoice or packing slip with the touch of a button.”
Resolve Service Issues Faster with Rootstock Customer ERP Software
Get full visibility into customer service cases and related sales orders, invoices, shipments, returns, and credits from a single location with Rootstock Cloud ERP customer service software and field service ERP.
- Automated Returns Management: Use Rootstock Customer Service ERP to process returns faster and delight customers with automated return management & streamlined approvals.
- 360° View of Every Customer Interaction: Improve first-call resolution with a 360° view of the customer, including transactions, interactions, and requests, using the Salesforce Service Cloud console.
- Integration with Salesforce Field Service Lightning: Complement Salesforce Field Service Lightning by connecting your field service ERP to inventory, RMA, refurbishing, and depot repair processes for better end-to-end customer service.
“We were running two separate systems and couldn’t go to a single page for a full view of our customer. Rootstock Customer ERP on Salesforce provided the foundation to develop capabilities that fundamentally drive better business operations & decisions.”