Rootstock’s Warranty/Entitlement Management module provides a flexible system for assigning and maintaining user defined Warranty types to initialize warranty durations and expiration dates. Information can be maintained for both Products and Product Components (subassemblies). The Device History Record shows ‘as built’ vs. ‘as maintained’ as well as maintains the unit Installation Address (vs. Ship-To Address). Serial Numbers can be assigned during the manufacturing process or at Shipment time. Maintenance is simplified as you can link Cases, Returns, Service Orders, etc. for quicker access to related information.
Entitlements within a Service Contract accumulate consumption and usage data which is used to determine pricing for the sale of supplies and services associated with a Covered Product or Component. Entitlements themselves are a type of Product that can be priced, bundled and sold.
The Rootstock Returns Management Process authorizes the return of Products and installed components (subassemblies) from a Customer. Creation of RMAs can be initiated from Sales Order Shippers, Invoices or Salesforce Cases and include details specific to the item being returned. Replacements can be processed before the items are received (Advanced Replacement) or after the item has been returned and processed. Item Receipts can be made to Inspection, Scrap, or Stores.